Frequently Asked Questions
Here’s a quick Q/A style documentation to get you started.
Why is my room not listed?
We can only list rooms we know about. We auto-discover rooms on any domain
we know, but if you run your own domain, we might not know about it yet.
room. Note that it won’t join the room, but merely add it to the queue for
I invited the bot, but my room is still not listed.
Re-try inviting. If it does not work after more than three hours, get in touch.
Why is my room/domain not listed anymore?
Are other rooms from the same domain listed? If yes, double-check the
listing criteria as detailed in the
documentation for owners.
If no other rooms from the same domain are listed, it is possible that we
lost contact to the domain for more than seven days (re-trying every hour or
every six hours). In that case, we drop the domain off our database. You
might be able to get your room listed again by inviting the bot as
If re-inviting does not work, please
get in touch.
Why is my room’s avatar not shown?
Only avatars from rooms on a white list are shown. The white list exists
to protect the service against abuse. To get on the white list, please get in touch.
My room is on the white list, but the avatar is still not shown.
Please ensure that you are following the restrictions on avatars as
described in the documentation for room
Avatars must be published via the vcard-temp protocol (yeah... I know).
If you think that your avatar fulfills these criteria, get in touch to hunt down the issue.